Shipping policy

Last updated: 2026-08-07

Processing Time

Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays) after payment confirmation and before the daily order cut-off (13:00). Orders placed on weekends, public holidays, or after cut-off will be processed the next business day.

During sale periods or high-volume promotions, processing may take up to 3 business days - we'll notify you if there's a delay.

Shipping Methods & Delivery Times

We ship exclusively via NZ Post courier, nationwide within New Zealand (including the North Island, South Island, and surrounding islands serviced by NZ Post).

We do not offer international shipping, including to Australia.

Destination	Method	Estimated Delivery Time
Auckland Metro	NZ Post Courier	1–2 business days
North Island (Urban)	NZ Post Courier	1–3 business days
South Island (Urban)	NZ Post Courier	2–4 business days
Rural Addresses (NZ-wide)	NZ Post Courier (Rural)	3–6 business days
Waiheke / Great Barrier Island	NZ Post Courier	3–5 business days

Delivery times are estimates from the date of dispatch, not the order date, and are not guaranteed. Delays can occur due to courier volume, weather, or remote/rural addresses.

Shipping Costs

Flat rate: $15.00 (NZD) per order, NZ-wide
Free shipping on orders over $199.00 (NZD)
Exact shipping cost is calculated and displayed at checkout before payment

PO Boxes, Private Bags & Rural Delivery

We can deliver to PO Boxes and Private Bags via NZ Post. Note that courier parcels sent to a PO Box or Private Bag may not always receive a "Collected from sender" tracking scan - this is normal and doesn't mean your order hasn't shipped.

Rural addresses are also serviced, but may take longer and incur an additional surcharge — this is calculated at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow up to 24 hours for tracking information to update after dispatch.

Order Changes & Address Errors

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you need to change your address, contact us at info@batela.co.nz within 1 hour of placing your order - we cannot guarantee changes once an order has been processed.

Lost, Delayed, or Damaged Parcels

If your order hasn't arrived within the estimated delivery window, please contact us at info@batela.co.nz with your order number (#BTL-NZ-91000) so we can investigate with the courier.

For parcels damaged in transit, please contact us within 7 days of delivery with photos of the damaged item and packaging, and we'll arrange a replacement or refund in line with our Returns Policy.

We are not liable for parcels confirmed as delivered by the courier's tracking system to the address provided at checkout (e.g. left in a safe place, at a mailbox, or with a neighbor per courier default).